FAQs
How will my order be posted?
All orders from Zoe’s Stitchery Co are sent using a tracked delivery service, giving you extra peace of mind while your order is on its way.
Once your order has been dispatched, you will receive confirmation along with your tracking information where available.
For international orders, customers are responsible for any customs duties, import taxes or other charges that may apply in their destination country. Unfortunately, we cannot be responsible for delays caused by customs.
Can I change or cancel my order?
We begin preparing orders as soon as possible, so if you need to make a change or request a cancellation, please contact us at hello@zoesstitcheryco.com as soon as you can.
We will always do our best to help. However, if your order has already been processed or dispatched, we may not be able to make changes or cancel it.
If your order has already been dispatched, please refer to our Return & Refund Policy for information about returning your order.
How long will my order take to arrive?
All orders are sent using a tracked delivery service.
Delivery times will vary depending on your location and the delivery service used. Once your order has been dispatched, you will receive confirmation and tracking information where available so you can follow its journey.
Please remember that delivery estimates are not guaranteed and occasional delays can occur once a parcel is with the delivery provider, particularly during busy periods.
What is the cost of postage?
Postage costs vary depending on your order and delivery location. The available shipping options and costs will be shown at checkout once you have entered your delivery address.
All orders from Zoe’s Stitchery Co are sent using a tracked delivery service.
For international orders, please be aware that customs duties, import taxes or other charges may apply depending on your destination country. These charges are the responsibility of the customer.
Can I return my order?
Yes. We offer a 28-day return period, meaning you have 28 days from the date your order is delivered to request a return.
Please contact us at hello@zoesstitcheryco.com before returning anything so we can advise you of the next steps.
Some items, including personalised or custom-made products, have different return conditions. Different cancellation rules may also apply to digital products once downloading or access has begun.
For full details, please see our Return & Refund Policy.
Can I sell the work once it is complete?
Yes! You are welcome to sell finished items that you have personally stitched using our kits or patterns.
However, our patterns/charts themselves must not be copied, reproduced, redistributed, resold or shared, either physically or digitally, including offering copies for free online.
Do you offer custom-sized cross stitch fabric?
Yes! We can offer custom-sized fabric with the size, available count and design of your choice, subject to availability.
If you’re looking for something specific, please contact us at hello@zoesstitcheryco.com and we’ll be happy to discuss the options available.
What fabric counts do you offer?
We currently offer cross stitch fabric in 11, 14, 16, 18 and 20 count, giving you plenty of choice depending on your project and stitching preference.
Our sparkly fabrics are currently available in 14, 16 and 18 count.
We’re also excited to be expanding our fabric range, with evenweave fabrics coming soon!
Available counts may vary depending on the individual fabric or design, so please check the product listing for the options currently available.
If you’re looking for something specific, please contact us at hello@zoesstitcheryco.com and we’ll be happy to help.
Can I choose the design or colour of my fabric?
Yes! We offer a wide selection of cross stitch fabric designs and colours, with lots of options to help you find the perfect fabric for your project.
If you need a custom size, different fabric count, or would like one of our designs printed on a different available fabric, please contact us at hello@zoesstitcheryco.com.
We’ll be happy to discuss the options available and see what we can create for you.
What is stamped cross stitch?
Stamped cross stitch has the design printed directly onto the fabric, so you can easily see where each stitch needs to go.
Instead of counting stitches from a separate chart, you simply follow the symbols and colours printed on the fabric, making it a great option for beginners or anyone who prefers a more relaxed stitching experience.
Once your stitching is completely finished, the printed markings are removed by following the fabric cleaning instructions included with your kit.
How do I remove the printed markings from stamped cross stitch fabric?
The markings on our stamped cross stitch fabric are made using water-soluble ink and are designed to be removed once your stitching is completely finished.
Please follow the fabric cleaning instructions included with your kit carefully and do not wash or soak your fabric before you have finished stitching.
Our water-soluble ink meets EU standards, so in some cases the markings may take a little longer to completely fade.
If you experience any problems removing the markings, please contact us at hello@zoesstitcheryco.com and we’ll be happy to help.
Are your cross stitch kits suitable for beginners?
Yes! We offer a range of cross stitch kits, including designs that are perfect for complete beginners, as well as options for more experienced stitchers.
Each product listing includes information about the kit to help you choose something suitable for your experience level.
If you’re new to cross stitch or you're unsure which kit would be best for you, please contact us at hello@zoesstitcheryco.com — we’ll be more than happy to help you choose.
How can I contact Zoe’s Stitchery Co?
If you have a question about a product, an existing order or anything else, you can contact us at:
Zoe’s Stitchery Co is a small independent business, so during particularly busy periods it may take us a little longer to reply, but we will always get back to you as soon as possible.